Shipping policy

Contact: info@girlseazon.com

Thank you for shopping with Girl Seazon. We aim to provide fast, reliable, and transparent shipping both in the UK and internationally. Please read the following information carefully before placing your order.

UK Shipping

Royal Mail Tracked 24®:

  • Delivery Time: 1–2 working days
  • Carrier: Royal Mail
  • Service: Tracked & Insured

Processing & Fulfilment:

Orders are processed within 1–3 working days (excluding weekends and UK public holidays).

You’ll receive a tracking number via email once your order has shipped.

All parcels are insured for peace of mind in the rare event of loss or damage.

Important:
Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery due to incorrect address details provided by the customer.

International Shipping

Royal Mail International Tracked & Signed: 

Delivery Time: Aims for delivery to Europe in 3 to 5 working days and worldwide in 5 to 7 working days (may vary by location and customs clearance).

Worldwide: Tracked & Signed. 6–7 working days for Standard (may vary by location and customs clearance).

Tracking: Provided with every shipment

Customs, Duties & Taxes

International orders may be subject to customs duties, VAT/GST, or import taxes, which are not included in our item or shipping prices. These charges are:

  • Determined by your country’s customs authority
  • Payable by the recipient upon delivery
  • We do not collect or prepay these charges at checkout. Please contact your local customs office for an estimate before ordering.

If You Refuse to Pay Duties or Taxes

If duties or taxes are not paid and the package is refused or abandoned, it may be destroyed or returned to us. In this case:

  • No refund will be issued for destroyed packages
  • Return shipping and any associated fees will be deducted from any store credit (if applicable)

Delivery Issues

If your order is missing or arrives damaged, you must contact us within 48 hours of confirmed delivery. Please provide:

  • Your order number
  • Clear photos of the packaging and item
  • A copy of your tracking confirmation

We will work with the courier to resolve the issue. If we cannot recover the item, we may offer a replacement or store credit, subject to availability and your eligibility under our Return Policy.

Peace of Mind

We use tracked and insured services to help safeguard your purchase. For high-value orders, we recommend selecting shipping options that include insurance and signature on delivery where available.

By placing an order, you agree to this Shipping Policy, our Return Policy, and Terms of Service.

Summary of Key Points:

  • Shipping address accuracy is your responsibility
  • International buyers pay their own customs fees
  • Refusing to pay import fees may result in loss of the item with no refund
  • All claims for damage/loss must be made within 48 hours